Support

We'd love to help.

Have a question? Great. We're here to help you 7 days a week and respond within 24 hours. Also, you can find most answers to your questions right on this page. If we've missed any of your questions below and would like to get in touch with us please click here .

1. How long will it take for my order to arrive?

Typically, products ship within 10 business days for paper flowers & 10 - 12 business days for name sign orders. If you've ordered both Paper Flowers & Name Sign it'll take 12 - 15 business days. With free standard shipping within Australia, your order should arrive within 3 - 7 business days from the date of shipping. You can select an expedited shipping method to get your order faster than the standard delivery. Click here for more shipping details.

2. Can I rush my order?

You can get rush delivery of your order but there is no rush production time.

3. Can I cancel my order?

Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact via email hello@purelypaperflowers.com.au within 24 hours with your order number and details.

4. Are products in stock?

No, all of our products are custom made per order. Please email us with any of your personalisation requirements and we’ll get back within 1-2 business days.

5. What is the most common size for a child's name on their bedroom wall?

28 inch / 70 cm wide letters is the most common size for a child's name above crib/wall. This is especially true if some of the lettering is lowercase, since many of the lowercase letters will be shorter than their uppercase counterparts. We request you to first measure the space on the wall where you would like to mount/hang your child's name sign. Based on that you can place your final order.

6. Do paper flowers require assembly?

Each piece in a paper flower set (Flowers + Leaves) has to be assembled separately to achieve the final look as in product images and doesn't come assembled as one piece large flower set. Please email us to hello@purelypaperflowers.com.au with any of your questions or doubts. We are more than happy to help you.

7. How do I hang paper flowers on the wall?

Each of your paper flowers order includes double-sided wall adhesives that allows you to easily assemble flowers on the wall hassle- free without any damage. Hence, making it a renter-friendly option. Please peel off the protective tape before applying it to the wall. Enjoy your new beautiful flower wall..,

8. Are paper flowers easy to install?

Absolutely, Yes . We found the best way to assemble paper flowers on the wall with our "Paper Template" and step by step video assembly instructions(Included with every order for free).We’ve shown how easy it is for you to assemble our paper flowers on the wall to achieve the exact layout as in our product display and also how to remove & reuse paper flowers if you ever need to move the flowers in the future.

9. Can I customise colours of wall paper flowers?

Let us know what you’ve got in mind about the colours of your dream project nursery and we’ll exactly customize the colour of the flowers to suit the theme. Please add your personalisation requirements in "Special instructions for seller" column during checkout. We'll get back to you if there's any clarification. Else we're good to proceed with your final order.

10. Packaging & Shipping of Wall Paper flowers and name sign?

We always put in extra efforts to package your paper flowers securely and neatly in a box with utmost care & safety to arrive at the destination in perfect condition.

We are happy to offer the following shipping method options below.

Free Standard Shipping anywhere in Australia.
Express Domestic Shipping - via Australia Post $25aud
International Shipping - via Australia Post flat rate USD 30 for most of the countries. Please click here for more shipping information.

11. How do I mount the name signs?

We provide double-sided tape for mounting name signs(Damage free & Safe on wall).Any sign of this type is fragile and requires appropriate handling.

12. How do I preview and choose my font?

You can conveniently use our live font preview tool using the below link and choose your desired font - CLICK HERE

13. Will I receive proof of my sign/cutout for approval?

Yes, Once we receive your order with all your final requirements we’ll work on the final proof & email it to you for your final approval. We're happy if you're happy!!!

14. Can I customise name sign to my requirement?

Do you have an idea that you want us to bring to life? We can customise our name signs to your specific requirement. So whatever is in your mind, drop us an email at hello@purelypaperflowers.com.au before ordering and we will get back to you within 24 hours. Looking forward to creating with you soon.